Why do you want to work for Bank of America?
Describe a time when you promised a customer something and could not meet their expectations
How have you handled a difficult client/situation?
Specific time when a customer came in with a problem and what did I do to solve it?
Why do you want to work for Bank of America?
A time when you went above and beyond to help a customer
What didn’t you like about your last job?
What did you like about your last job?
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